Book and tools

Learn how whole-person care can work in real life.

A book gives a team room to slow down and look closely. Who is the person? Who is on the team? What do they do together? What keeps the work going?

We write to help readers connect the care they want to give with the choices that make it possible.

The Medicare book

Second Edition in preparation

Incident-to is a Medicare billing term. This book explains it for counselors who work with medical teams. It looks at who does the work, who is in charge, and which payment questions must be answered.

Readers will learn who may do the work in a medical practice, how the team divides responsibility, and which payment questions to settle before a service starts. Each chapter ends with the questions a team should ask. The second edition is in preparation.

The second edition is being written and reviewed now. You can read about its planned scope.

Start with the question you have

01

How does a team work as one?

Shared goals, clear roles, good handoffs, and follow-up.

01

How does a team work as one?

Shared goals, clear roles, good handoffs, and follow-up.

01

How does a team work as one?

Shared goals, clear roles, good handoffs, and follow-up.

02

How does payment fit the care?

Different arrangements ask different questions. Learn which questions belong where.

02

How does payment fit the care?

Different arrangements ask different questions. Learn which questions belong where.

02

How does payment fit the care?

Different arrangements ask different questions. Learn which questions belong where.

03

How does a practice stay honest with itself?

Clear roles, good records, and a habit of checking when things change.

03

How does a practice stay honest with itself?

Clear roles, good records, and a habit of checking when things change.

03

How does a practice stay honest with itself?

Clear roles, good records, and a habit of checking when things change.

Know what a statement rests on

A rule, a research study, and an author’s advice answer different kinds of questions. For a rule, the program, the place, and the date matter. For a study, ask who was studied and what was measured. Advice should look like advice.

Rules can change after a book is printed.

Kedge, a separate company, helps practices work through the specific rules for their situation.

Already have a Center book or guide?

Keep its title and edition handy when you ask a question or report an error. Those details help us find the right file.

Our books and guides are for learning. Ask a qualified reviewer before you apply them to a real case.

Educational only. Not legal, billing, coding, clinical, or compliance advice. Do not submit patient or claim information through public website forms.